Last Updated: 14 oct 2025

At Kaazham, we value your satisfaction and want you to love every purchase you make.

Please read our Refund and Cancellation Policy carefully before placing your order.

1. Order Cancellations

              Orders can be cancelled within [6–12 hours] of placing the order, provided the item has not yet been shipped.

              Once the order is shipped, it cannot be cancelled.

              To cancel an order, please contact us immediately at [your email / phone number] with your order details.

              If payment was already made, refunds for cancelled orders will be processed to the original payment method within [5–7 business days].

2. Returns & Exchanges

              We take great care to ensure product quality and accurate descriptions. However, if you are not satisfied, you may request a return or exchange under the following conditions:

              Eligible for Return/Exchange:

                          Wrong product received

                          Defective or damaged item

                          Size mismatch (if exchange option is available)

              Not Eligible for Return/Exchange:

                          Customized, altered, or made-to-order items

                          Products purchased on sale or during special promotions

                          Items that have been worn, washed or used

                          Tags, labels or original packaging removed

3. Return Procedure

              Notify us within [48 hours / 2 days] of receiving your order.

              Provide clear photos of the product and packaging for verification.

              Once approved, you will receive the return shipping instructions.

              The product must be shipped back within [3–5 days] of approval.

              Note: Return shipping costs are borne by the customer unless the item received is defective or wrong.

4. Refunds

              Refunds are issued only after the returned item is received and inspected.

              The refund will be processed to your original payment method within [5–10 business days].

              Shipping or COD (Cash on Delivery) charges are non-refundable.

              In case of replacement, a new product will be dispatched after approval.

5. Damaged or Defective Items

              If you receive a damaged or defective item, contact us within 48 hours with photos and order details.

              We will replace the product or issue a refund after verification.

6. Late or Missing Refunds

              If you haven’t received your refund:

                          Recheck your bank account or payment source.

                          Contact your bank or card provider — processing times vary.

                          If still unresolved, reach us at hawkerparadiz@gmail.com

7. Contact Us

              For refund or cancellation requests, please contact:

              📧 Email: hawkerparadiz@gmail.com

              📞 Phone: +91 86755 75909

              🏠 Address: 4/162 C, Palakkad Road,  Near CSI Christ Church, Madukkarai, Coimbatore, Tamil Nadu – 641105.